PrivacyBy using ocean-planet.co.uk, using our services, applying for a trade account or accredit facility, you are consenting to the practices described in this policy.
The purpose of this policy is to define how Ocean Planet Limited collects and processes your personal data.
All personal information we collect will be recorded, used and protected by us in accordance with data protection legislation. We may supplement the information that you provide with other information that we obtain from dealing with you.
Types of data we collect include:
Identity data: first name, surname, user name or other identification
Contact data: invoice address, shipping address, email and contact numbers
Profile data: identification name, nickname or digital identification, password, purchases, invoices, credits and payment allocations.
We do not collect or store sensitive personal data.
If we are required to collect personal data by law or under the terms of sale, should you fail to provide that data as requested, we may be unable to complete your order or assist with your enquiry. Should this occur, we will discuss with you alternative options and attempt to resolve the situation.
We use different methods to collect data which include direct interactions, completing application forms, interaction with a member of Ocean Planet’s staff or representatives, using our website, telephone conversations and emails.
The entrance to our carpark and premises are protected by CCTV provided by our managing agent, Savills. The CCTV facility is managed and monitored by Savills. A copy of Savills privacy policy can be found at https://www.savills.co.uk/footer/privacy-policy.aspx
We use your data in a number of ways to support order fulfilment, shipping, marketing, legal responsibilities, disputes and warrant communications.
Marketing: We may on occasions send you information regarding new products, promotions, special offers and items we consider of interest. Should you wish not to receive these types of communications from us, please email sales@ocean-planet.co.uk using NO MAIL as the subject. We will then ensure your email address is removed from the marketing list.
You can at any point join or exit the marketing list by emailing us and requesting to join or exit, whichever is your choice.
Third Party Marketing: We do not currently use a third party for marketing, but should we use a third-party facility, we will obtain your express permission before we share your data with any company outside of our own.
Change of Purpose: We will only ever use your data for the purpose we collected it. Should we consider that we need to use your data for another reason, we will notify you and explain the legal basis which allows us to do so. Please note that we process your data without your knowledge or consent where this is required or permitted by law.
Disclosure: Ocean Planet Limited will not sell, share or distribute your data except for the purposes set out below:
Third party service providers, such as couriers, engineers and manufacturers. Data will only be shared for the purpose of conducting the task they are contracted to conduct such as deliveries, installations and warranty claims. We will only share limited data relating to the task of the contractor, such as name and address for delivery. Should the need arise for a further amount of information to be disclosed, we will seek your approval before we share this.
You have the right to request a copy of the data Ocean Planet Limited holds on file about you. Should you wish to access this data, please contact us at sales@ocean-planet.co.uk and title the email Information Request in the subject line.
Ocean Planet Limited has in place procedures for any suspected data breach. Should this arise, we will notify you and the necessary regulator where legally required to do so.
